Trust & protection

Accredited, protected, independently reviewed

Every brand in the group sells under the same membership and the same protections. Here is what they cover and where to read the terms.

Source: Golf Travel Group internal records.

Accreditation

Who holds us to account

Two independent bodies, neither of them ours.

ABTA Member
Member of the Association of British Travel Agents (Y6372), held to its code of conduct.
Trustpilot
Independently reviewed by golfers across every brand in the group.

What that means for your trip

ABTA membership and its code
Membership of the Association of British Travel Agents commits us to ABTA's Code of Conduct: accurate descriptions, clear terms, and an independent route to resolve a complaint if we cannot settle it between us.
The same protections across all three brands
Golf Travel Centre, golftours.com and Chaka Travel sell under one company's ABTA membership and one set of booking conditions. The trip changes enormously between them. The safety net does not change at all.
Your money is protected
Every package we sell is protected as the Package Travel Regulations 2018 require: if we became insolvent, you would get your money back, or finish your trip and get home. Your confirmation says how your booking is protected.
Read the booking conditions
Reviews we do not control
Trustpilot collects feedback independently, after travel. We do not filter which customers are invited to review, which is the only thing that makes a review score worth reading.

Before you travel

Most problems on a golf trip are avoidable and are found in the paperwork, not on the course.

01
Read the booking conditions for your trip
Deposit schedules, balance dates, name-change rules and cancellation terms vary by brand and by venue, because the underlying resort contracts do.
02
Keep the group organiser in the loop
On a society or corporate booking, the organiser holds the contract and the payment schedule. Individual players should know both, which is why we issue per-player payment links rather than asking one person to float a trip.
03
Take out travel insurance when you book
It is a condition of every booking, and it should cover cancellation as well as medical costs — the insurance you buy the day you book is the insurance that protects the deposit you have just paid.
04
Tell us about anything that affects the golf
Handicaps, mobility, buggy requirements and playing partners are easier to arrange before a tee sheet is built than after.

Terms and policies

Questions

If anything about the protection on your trip is unclear, the answer is a phone call away.